Initial Health Check

Each Chow Chow puppy undergoes a complete health examination by a licensed veterinarian before leaving our care. This includes:

• A comprehensive physical examination

• Age-appropriate vaccinations

• Deworming treatments

• An official health certificate issued by a licensed veterinarian

You will receive detailed documentation outlining your puppy’s medical history and health status.

72-Hour General Health Guarantee

We guarantee that your puppy is in good health at the time of pickup or delivery. You are required to take your puppy to a licensed veterinarian within 72 hours of receiving them.

If your veterinarian identifies a serious pre-existing medical condition during that initial checkup, you must contact us immediately. Upon receipt of a written diagnosis from a licensed veterinarian, we will provide one of the following:

• A replacement puppy of equal value (based on availability), or

• A full refund of the purchase price

One-Year Genetic Health Guarantee

ChowHaven offers a one-year health guarantee covering any life-threatening congenital or genetic conditions that significantly affect your puppy’s quality of life.

If such a condition is diagnosed within the first year of ownership:

• We will provide a replacement puppy of equal value, or

• Reimburse veterinary expenses up to the original purchase price

All claims must be accompanied by a written diagnosis from a licensed veterinarian. We reserve the right to request a second opinion from a veterinarian of our choosing.

Health Guarantee Requirements

To maintain the validity of this Health Guarantee, the following conditions must be met:

• Your puppy must be examined by a licensed veterinarian within 72 hours of adoption

• Ongoing veterinary care must be provided, including vaccinations and parasite prevention

• The puppy must be maintained on a high-quality, breed-appropriate diet

• Early spaying or neutering should be avoided unless medically necessary and advised by your veterinarian

• In the event of a health concern, you must notify us promptly and provide all supporting veterinary documentation

Exclusions

This Health Guarantee does not cover:

• Common and treatable conditions such as worms, fleas, or minor parasites

• Injuries or health issues resulting from neglect, accidents, or environmental factors

• Illnesses related to poor diet, malnutrition, or obesity

• Cosmetic or minor issues, including but not limited to hernias or undescended testicles

Ongoing Support

Our relationship does not end once your puppy leaves our care. We are available for continued support and are happy to assist with:

• Training advice

• Feeding and nutrition recommendations

• General care questions and guidance

Submitting a Health Guarantee Claim

To initiate a health claim under this guarantee:

1. Contact us as soon as the issue is identified.

2. Obtain a written diagnosis from a licensed veterinarian.

3. Submit all medical documentation and correspondence to:
   Email: info@chowhaven.com

Once we receive your documentation, we will review your case and provide a resolution in accordance with this Health Guarantee.